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The Public Guardian is taking steps to help prevent the spread of novel coronavirus (COVID-19).  

The safety of our customers and staff is our top priority.  

We are still operating and continue to deliver services, however we are implementing important changes in line with NSW Health advice.  


Guardianship services and decision making

The Public Guardian will continue to make substitute decisions for the people we represent throughout the COVID Pandemic:

- staff will continue to respond to calls and emails

- all visits are currently postponed

- after hours urgent decisions can be made by calling 8688 2650.

Changes for our staff  

In line with NSW Health advice to implement social distancing, we have temporarily relocated a significant number of our staff to working from home or remotely. 

While we continue to operate services as normally as possible, you may experience delays in contacting us.  

We are committed to supporting the people we represent and are working hard to minimise any disruptions. The Public Guardian has a wide array of people that we represent, including those with psychosocial, intellectual and dementia related disabilities.  For information on how to help people with these impairments cope during this crisis, you can visit the Mental Health Commission, People with Disabilities and Dementia Australia for more information. Other related links are listed below.


The Public Guardian is a division of the NSW Trustee and Guardian. For information related to those with Financial Management orders in place, please go to the NSWTG website.

If you have questions, please contact your client service team or phone 02 8688 2600. 

We thank you for your patience at this time.  


Related links and tips in response to novel coronavirus

Ageing and Disability Commissioner

NSW Civil and Administrative Tribunal- Guardianship Division


NDIS Quality and Safeguarding Commission

Aged Care Quality and Safety Commission

Covid19 tips for vulnerable people_ageing disability commission.pdf